Job Summary

Our Donation Centre plays a pivotal role in the retail operation within Ayrshire Hospice. As a Donation Centre Operative, you will support the effective day-to-day operation of the Donation Centre, ensuring donated and new goods are received, processed, sorted and distributed efficiently to support our 8 charity shops and maximise income generation.

The role also provides a welcoming and professional service to members of the public when donating goods. You will act as the face of Ayrshire Hospice when dealing with members of the public which will require a level of empathy and understanding resulting in a loyal supporter base.

Main Responsibilities

• Receive and process donations brought in by donors in a respectful and kind manner. Ensuring that all members of the public are welcomed and receive a high level of customer service.

• Assist donors with unloading donations where appropriate and safe to do so.

• Ensure that all donations are processed in accordance with resale, recycle and disposal procedures while aiming to minimise unnecessary waste to maximise income and environmental value from all donations received.

• Identify suitable stock for distribution to multiple retail outlets. (Shops, online trading etc) and prepare stock to be shipped to multiple outlets.

• Assist with the movement and delivery of donations, new goods etc to support the efficient flow of stock through the organisation.

• Communicate effectively with retail teams to support with the supply of stock to stores and develop an understanding of store requirements.

• Support the wider retail team with tasks and events when required.

• Maintain a safe working environment for both colleagues and volunteers within the Donation Centre adhering to Health & Safety regulations, trading standards and Ayrshire hospice policies and procedures.

• Represent Ayrshire Hospice in a positive manner in all aspects of the role.

Person Specification

Education / Qualifications

Essential

• Full driver’s license (held for at least 12 months)

• Over 25 years of Age

Knowledge / Experience

Essential

• The ability to undertake manual handling and physical aspects of the role.

Desirable

• Previous experience in retail/stock management.

• A level of commercial awareness to ensure the best use of donations.

Ability / Skills

Essential

• Able to work independently but also as part of team.

• Good organisational skills with the ability to prioritise workload.

• Strong communication skills.

• Ability to apply policies and procedures in relation to Health & safety issues, COSHH regulations as well as organisational policies and procedures specifically related recycling and Waste disposal.

Personal Qualities

Essential

• Positive, motivated and enthusiastic individual.

• Passion for Hospice care or other healthcare and/or non-profit environment.

• Values driven.

Closing Date

Thursday 8th October, 4pm

Interview Date & Location

16-20 Crown St, Ayr KA8 8BY