Main Responsibilities

Support Shop Managers in achieving year on year improvements in income, sales and net profit targets as per annual budgets

Oversee the effective management of the warehouse ensuring practices are carried out to a professional and efficient standard

Work with Shop Managers, utilising KPIs to provide advice and feedback on shop performance that promotes a learning culture within the team

Support in delivering a culture of excellent customer service across the shop network, training and supporting staff to develop positive and professional relationships. Displaying appropriate standards of professionalism in line with our values

Support the Area Retail Manager and Shop Managers to ensure compliance with statutory requirements under the data protection act, trading standards regulations and workplace health & safety regulations.

Assist the Shop Managers and Volunteer Co-ordinator to build and maintain successful relationships with volunteers to harness their commitment and support for the Hospice.

Assist the Area Retail Manager with the coordination of staffing across the retail portfolio ensuring cover is in place for all agreed leave and in exceptional circumstances providing cover within any shop.

Support in the development and improvement of the current online retail service provision increasing the income and reaching a wider customer base

Assist the Shop Managers in delivering effective Gift Aid practices across all stores.

Support shop teams in delivering a customer experience to an exceptional standard, that nurtures a connection and ongoing engagement with the Ayrshire Hospice

Support the shop teams to contribute to climate sustainability through engagement with recycling and upcycling initiatives.

Undertake effective coaching of warehouse and shop teams to support them in day to day operational challenges and on-going personal development.

Achieve gift aid targets through ongoing training and best practice and to ensure compliance obligations are achieved utilising HMRC guidance.

Manage and coordinate the recording and scheduling of new goods across the Hospice shop network, ensuring the movement of stock is recorded meticulously within the EPOS system and other stock management controls.

Deputise for the Area Retail Manager in their absence

Education / Qualifications

Qualification within people management - Desirable

Knowledge/Experience

Previous experience of retail management - Essential

Proven track record of people management - Essential

A proven track record in achieving targets / objectives - Essential

Experience with working with the public and delivering excellent customer care - Essential

Previous warehouse experience - Desirable

Ability/Skills

Commercial awareness with knowledge of retail best practices - Desirable

An awareness of fashion brands - Desirable

Organisational skills with the ability to prioritise between conflicting demands - Essential

Driving license - Essential

Personal Qualities

Positive, motivated and enthusiastic individual - Essential

Passion for Hospice care - Essential

Values driven - Essential