Main Responsibilities

• Reporting to the shop manager, the post holder will support in the delivery of operational retail trading activities which contributes to maximising the stores income potential through sound business practices.

• Work with all sections of the general public and local community using a wide range of skills including communication, administration, and promotion to ensure a strong positive public image of the Hospice is maintained.

• Support the store teams to deliver Health & Safety standards and fire safety regulations.

• The job holder, in addition, will support the achievement of maximum sales revenue through careful selection of goods and pricing and effective merchandising of goods in-store.

• Support in guiding and motivating a team of volunteers in the delivery of all their day to day duties.

• Supporting the store manager in the administration of effective stock control of donated goods to ensure demand for key stock lines is met.

• Apply Hospice retailing pricing guidelines to optimal effect to help maximise income from available stock, using brand knowledge to ensure stock value is realised.

• Support a culture of excellent customer care within the shop, training and supporting store colleagues/ volunteer staff to develop positive and professional relationships with customers and deal effectively with any customer concerns or complaints.

• To ensure a high standard of donor acknowledgement and affirmation is also achieved to aid in securing repeat donations.

• Utilise the Electronic Point of Sale (EPOS) till system and ensure that it is operated effectively and accurately by supporting volunteers in the use of. Ensure details of all relevant donated goods are entered into the system for stock control purposes and all sales are processed in line with shop till procedures to achieve agreed data capture.

• Identify potential specialist or ‘high value’ items within donated stock in order to generate increased revenue & return.

• Undertake cashier role in the collection, recording, receipting and safeguarding of all incoming cash to the shop. Prepare all store takings and other cash income for banking on a daily basis, ensuring compliance with Hospice cash security procedures.

• Support the store manager with the systems and processes to enable the recovery of gift aid income from the sale of donated goods. Actively recruiting new donors, capturing repeat donors and maintaining all personal records in line with GDPR requirements.

• Designates in the absence of the Store Manager to ensure the effective and efficient running of the store in their absence.

Person Specification

Education / Qualifications

• A qualification in sales, retail management, merchandising or administration would be advantageous - Desirable

Knowledge/Experience

• Previous experience in a retail role at supervisory level - Desirable

• Experience in a similar role within a third sector organisation - Desirable

Ability/Skills

• Ability to manage a team of volunteers - Desirable

• Extensive knowledge of retail processes including merchandising, best practice customer service and pricing - Desirable

• Experience of retail financial processes and administration processes including cash handling and cash management - Desirable

• Knowledge of consumer trading standards legislation - Desirable

• Ability to apply policies and procedures in relation to Health & safety issues, COSHH regulations as well as organisational policies and procedures - Desirable
  
• Full clean driving licence and own transport - Desirable

Personal Qualities

• Positive, motivated and enthusiastic individual - Essential

• Passion for Hospice care or other healthcare and/or not for profit environment - Essential

• Values driven - Essential